Returns

Return Assistance

To return an item, please visit us online at oockzy.com.com for assistance, or call +31612405195, Monday – Friday from 9:00am to 5:00pm, CEST.

 

Return deadline

At oockzy, our priority is to make certain of your 100% satisfaction with your purchase. If, for whatever reason, you are dissatisfied with your purchase, you can return it to oockzy within 30 calendar days of receipt of item(s). Claims for damaged or missing items must be received within two business days of receipt of merchandise. All return items must be in new and unused condition, in original packaging, and be accompanied with a return authorization number. (See “How to return and item” below.)

 

Exchanges and Refunds

You have the option of receiving a refund for the full amount of the original purchase price or exchanging the item(s) for warranty issues. oockzy does not have an upgrade policy and cannot exchange for another product. Refunds on returned items will be issued in the matching payment form as tendered at the time of purchase, excluding freight charges. If payment was made by credit card, once we receive the product we will credit your account. Please allow 7-10 business days for a credit to appear on your credit card statement.

 

Return Conditions

Please carefully read conditions below. If conditions are not met, oockzy reserves the right to refuse the return or to charge a restocking fee of 20%. Please note that oockzy does not permit the return of or offer refunds for the following products: (1) Product that is custom configured to your specifications, including personalized products and (2) Product purchased from a 3

rd party retail partner.

 

How to return an item

To return an item email us to obtain a RMA form. You’ll need to fill out the to obtain a Return Material Authorization (RMA) number. oockzy will not accept returns without prior authorization and an RMA number. If you have problems or questions, call +31612405195, or email oockzy at: info@oockzy.com.

-Place the original package into a shipping carton.
-Include the invoice and the reason for the return. If faulty, please specify the defect.
-Please do not place stickers or shipping labels on the original manufacturer’s package.
-The RMA number must be clearly written on the outer box. If you received an emailed label from oockzy, please print the label and tape it to the carton.
-Ship via insured ground service with a tracking number. Return shipping charges are the responsibility of the customer. We cannot accept C.O.D. deliveries and are not responsible for lost or damaged packages.
-Please allow 2-3 days from date we received the package for us to process your return.
– All return shipping charges must be prepaid.
– Send pre-authorized returns to:

oockzy
Groen van Prinsterersingel 56

3752DD Bunschoten Spakenburg

The Netherlands

 

Returning Requirements

-All returned or exchanged items must be in new condition, in their original box, and must include all packing material, manuals, documentation, and accessories. The value of any missing items will be deducted from the credit amount of a return. For exchanges, we will exchange only what the customer returns.
-Faulty items may be repaired or exchanged at our discretion for the equivalent model.
-Any merchandise missing the original Universal Product Code (UPC) cannot be returned.

NOTE: oockzy recommends that you (1) use a carrier that offers shipment tracking for all returns and (2) either insure your package for safe return to oockzy or declare the full value of the shipment so that you are completely protected if the shipment is lost or damaged in transit. If you choose not to (1) use a carrier that offers tracking or (2) insure or declare the full value of the product, you will be responsible for any loss or damage to the product during shipping.

Non-functioning (NF) Product: Failure Out of the Box
A oockzy-branded hardware product is considered NF if it shows symptoms of a hardware failure, preventing basic operability, when you first use it after opening the box. If you believe that your product is NF, please call +31612405195 within 2 calendar days of the invoice date. oockzy Technical Support will determine whether the product is NF and offer you the following options:

-Replacement: oockzy, at its expense, will ship another of the same product. oockzy Technical Support will put you in touch with a oockzy Sales Support Representative who will arrange for replacement and the NF product’s return.
-Service: You may have the product repaired. However, once you choose that option, you may not request replacement of the product.
-If oockzy Technical Support determines that a returned product is not NF, oockzy will apply oockzy’s standard product warranty to the product. Further, if oockzy determines that you have misrepresented a returned product’s condition and that the product is not NF, oockzy may impose up to a $50 handling fee.